'The Customer Is Always Right' Is the Key to Getting It Right • THINK Global Research

When it comes to the customer journey, how can organisations get it right?

Listen closely to what your customers are telling you, then act on it, recommends Director of the Hallmarc Group, Michael Loccisano.

With over 20 years of experience in residential, retail, industrial and commercial developments, Michael is a leader in his field. One of the pillars of his success has been his unwavering commitment to his diverse customer-base. His most recent project, Avington at Point Cook, was built on a solid foundation of Australian customer insights. It was this foundation which resulted in a state-of-the art lifestyle village with every touchpoint catering to the exact wants and needs of it’s residents.

From developing lifestyle villages to luxurious commercial properties, Michael consistently delivers exceptional customer experiences by listening closely to the distinct voice of each target audience.

His mantra, simply put: the customer is always right.

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